Privacy Policy

(Version: April 2022)

We are dedicated to protecting your privacy and Personal Data. This Privacy Policy Statement describes the categories of Personal Data we gather, as well as how we process and safeguard that data.

We will maintain the confidentiality of your Personal Data and will ensure that our policies and procedures regarding the collection, use, retention, disclosure, transfer, security, and access to your Personal Data conform with NSW laws.

1 Personal Information Collection Statement

1.1 We value your privacy and have taken precautions to guarantee that we only gather information from you that is required to provide you with our products and/or services.

1.2 We may ask you to provide information when you use our website. The data that we may ask you to supply includes without limitation Company Trading Name, Business Address, Name, Email Address, Phone/Mobile Number.

1.3 Please be aware that some kinds of Personal Data are required (as specified at the time of collection). If you do not supply any necessary Personal Data, we may be unable to provide you with our products and/or services.

2 Use And Disclosure Of Data

2.1 If you provide us with personal data, you are considered to have authorized us to collect, retain, and use the data for the following purposes:

(a) providing you with customer service including but not limited to processing and effecting sales, orders, refunds and exchanges relating to products available for sale in our shops, putting together shopping lists for you, providing you with a more personalised experience on our website and responding to your queries, feedback or claims;

(b) providing you with rewards under our campaign (s), if applicable;

(c) distributing promotional materials, including but not limited to product samples, discount coupons, and other information to you;

(d) conducting research or statistical analysis for the goal of improving our goods and services, as well as for marketing and promotional purposes;

(e) verifying your identity;

(f) making any disclosures that may be required for any of the aforementioned purposes, or as required by law, or in relation to any comments or claims made by you

2.2 You further agree that we may disclose and transfer your Personal Data to third party services providers engaged by us to assist with providing you with our services (including data entry, managing our customer database, processing, effecting and verifying sales, orders, refunds and/or exchanges relating to products available for sale in our shops, contacting you regarding promotions and other customer service) and securely disposing of your Personal Data (“Third Party Service Providers”).

These Third Party Service Providers are bound by a duty of confidentiality to us and are only allowed to use your Personal Data in accordance with the reasons listed in Section 2.1 above, not for their own (including direct marketing).

2.3 For the objectives outlined in 2.1(f) above, we may additionally disclose and transmit your Personal Data to our professional advisers, law enforcement agencies, insurers, government and regulatory agencies, and other organisations.

2.4 We may share aggregate data with third parties that does not identify you for a variety of reasons (including marketing and advertising), and we may use this data to better understand your needs and improve and modify our goods and services.

2.5 Any personal information you provide will be maintained by us and accessed by our employees, any Third Party Service Providers we contract, and third parties referred to in Section 2.3 above, for or in relation to any of the reasons specified in Section 2.1 hereof.

3 Confidentiality

3.1 Personal data about our online customers or visitors to our websites that we collect will be kept confidential in accordance with our Privacy Policy.

3.2 Any questions, comments, recommendations, or anything other than Personal Data emailed or uploaded to the site, or any section of the site, by visitors will be treated as non-confidential and non-proprietary. We retain the right to freely use, reproduce, disclose, transmit, publish, broadcast, and/or post such information elsewhere, including passing it on to any related firm in connection with the development, production, and marketing of products and services, as well as to satisfy customer requests.

4 Protection Of Personal Data

4.1 We use adequate technological and organizational safeguards to protect the Personal Data you supply to us against unintentional or illegal destruction, loss, modification, authorised disclosure, or access.

4.2 Our Website may contain links to other websites that are maintained by third parties. We have no control over these third-party websites or any of the material they contain. We cannot be held liable for the security or privacy of any information you provide once you leave our website. You should proceed with care and read the privacy policy for the website(s) you are visiting.

4.3 You should be aware that no system is absolutely secure, and no information sent over the Internet can be guaranteed to be safe. As a result, we cannot guarantee the security of any information you provide or receive over the Internet from us.

5 Browsing Information Collected From You (Cookies)

When you visit Our Website(s), mobile application(s), and other linked websites (collectively referred to as “Sites”), we use cookies and similar technologies to gather data about you. Cookies are little text files that are stored on your computer’s hard drive or browser and allow us to recognize you if you have previously visited one of our sites. We use cookies to provide you with the best possible experience on our Sites by analyzing how you use our Sites and assessing your browsing and habits, customizing your website experience, analyzing website traffic on our Sites, and making our Sites more user-friendly in general.

When you visit the Sites, we may collect the following sorts of information:

  • Information about the type of browser you use;
  • Details of the web pages you have seen;
  • Your IP address;
  • The hyperlinks you have clicked; and
  • The websites you visited before arriving at our Site.

You may refuse to accept Cookies (by modifying the relevant Internet options or browsing preferences of your computer system), but you may not be able to access or activate all of our Sites’ functionalities and services if you do so.

6 Right To Access/ Correct Personal Data

You have the right to:

  • Check whether we hold any of your Personal Data;
  • Access your Personal Data held by us;
  • Request that we amend any erroneous personal data;
  • Determine our policies and procedures in regard to Personal Data and the types of Personal Data we hold;
  • Opt out of getting direct marketing communications from us.

Any request for the above shall be in writing and directed to:

375 Victoria Street, Wetherill Park

NSW 2164, Australia

For the processing of any Personal Data access request, we reserve the right to charge you a reasonable fee.

7 Miscellaneous

We reserve the right to revise this Privacy Policy Statement at any time by posting an updated version on Our Website.